Customer support philosophy

Our aim with customer support is to maintain a relationship with you, before and after, you have experienced our services, and to ensure that you wish to book with the isango! family again Our Customer team provides fast, detailed responses to your questions 24 hours a day! Our goal is to respond to each query we receive within 12 to 24 hours.

Need help? You've come to the right place!

It is paramount to us that any tours and experiences that you have booked with us go smoothly. To achieve this we provide you with live, professional support.
Our fully trained and experienced staff will respond to your queries and concerns about your experience . They can help you with anything from planning your itinerary to assisting you with the booking.

** Please note: refund requests may take longer to allow us time to investigate, and will be responded to within 5 business days.